Privacy Policy

Last updated: 2026

This Privacy Policy describes how heliora.ai ("we", "us", or "our") collects, uses, shares, and protects your information when you use our website, products, and services (collectively, the "Service").

1. Who we are

heliora.ai is a software-as-a-service platform that allows users to generate and manage AI-based content such as images, videos, and audio. We integrate with third-party AI providers, including (but not limited to) fal.ai, OpenAI, Luma, ElevenLabs, Leonardo, and Google models such as Gemini and Veo 3.1 High Quality (collectively, "Third-Party AI Providers").

2. Information we collect

2.1 Information you provide directly

  • Account information: name, email address, password (if you sign up with email/password), and other basic profile data.
  • Authentication data: information from third-party login providers such as Google (e.g., your Google account email and profile name) used for authentication.
  • Prompts and content: text prompts, uploaded media, and other input you provide to generate AI assets (images, videos, audio, or text) through our Service.
  • Billing information: subscription plan selection, purchase history, and limited payment-related information (we rely on third-party payment processors for payment details and do not store full credit card numbers on our servers).
  • Support requests: information you provide when you contact support, including email content and attachments.

2.2 Information we collect automatically

  • Usage data: pages visited, features used, clicks, session duration, and other analytics events related to how you interact with the Service.
  • Device and log data: IP address, browser type, operating system, device identifiers, timestamps, and error logs.
  • Cookies and similar technologies: identifiers stored on your browser or device that help us recognize you, maintain sessions, and analyze usage. For more detail, see our Cookie Policy.

2.3 Information from third parties

  • Third-Party AI Providers: we may receive metadata, usage statistics, or results related to your interactions with AI models, to display assets, manage credits, and improve the Service.
  • Analytics and marketing partners: we may work with analytics services (such as analytics or performance tools) that collect aggregated usage data.

3. How we use your information

We use your information for the following purposes:

  • To create and manage your account and authenticate your identity.
  • To provide, operate, and improve the Service, including AI-based content generation and asset management.
  • To manage subscriptions, credits, and billing, including fraud prevention.
  • To send you transactional emails (e.g., account notifications, invoices, changes to terms or policies).
  • To provide customer support and respond to your requests or questions.
  • To monitor, analyze, and improve performance, usability, and security of the Service.
  • To comply with legal obligations and enforce our Terms of Service.

4. How we share your information

We may share your information with:

  • Third-Party AI Providers: when you submit prompts or content, we send the necessary data to providers such as fal.ai, OpenAI, Luma, ElevenLabs, Leonardo, and Google AI models to generate the requested assets.
  • Payment processors: to process subscriptions and additional credit purchases.
  • Service providers: hosting providers, logging, analytics, email delivery, customer support tools, and similar services that help us operate the platform.
  • Legal and compliance: if required by law, regulation, legal process, or governmental request; or to protect our rights, property, and safety or that of others.
  • Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data retention

We retain your information for as long as your account is active or as needed to provide you with the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Generated assets and prompts may be stored so that you can manage your history and reuse content.

6. Your rights and choices

  • Access and update: you can access and update certain account information in your profile settings.
  • Deletion: you may request deletion of your account and certain data by contacting us. Some information may be retained as required by law or for legitimate business needs.
  • Cookies: you can manage cookies through your browser settings or via options provided in our Cookie Policy.
  • Marketing communications: you may opt out of promotional emails by using the unsubscribe link in those emails.

7. International data transfers

Our Service may be accessed globally, and your data may be stored or processed in different countries, including those where some of our service providers or Third-Party AI Providers are located. We take reasonable measures to ensure that your data is protected in accordance with applicable laws.

8. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact us

If you have any questions or requests regarding this Privacy Policy, please contact us using the contact information provided on the heliora.ai website.